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Find answers to common questions about our services.
What is Seatsy?
Seatsy is a Dubai-based hospitality reselling platform offering premium access to sports, entertainment, and live events. We work exclusively with official resellers appointed by major rights holders, ensuring every experience listed on our platform is authentic and 100% guaranteed.
Are all hospitality packages sold on Seatsy official?
Yes. Every hospitality package available on Seatsy is supplied by authorised resellers of major rights holders - teams, venues and leagues. We do not sell unofficial or unverified products.
Does Seatsy sell standard event tickets?
No. Seatsy specialises only in official premium tickets. We do not offer general admission or standard tickets.
How do I book a hospitality package on Seatsy?
Simply choose your event and package, select your quantity, and complete your booking through our secure checkout.
What payment methods do you accept?
We accept all major debit and credit cards.
Do you offer deposit payments?
No, full payment is required to secure tickets on Seatsy.com .
Is there a minimum booking requirement?
Most packages do not have a minimum number of guests, although some providers restrict buying single seats. Some private or shared hospitality spaces may require a minimum group size.
What’s included in a hospitality package?
Most packages include official event entry plus premium hospitality benefits such as lounges, dining, drinks, premium seating, or exclusive access. Full inclusions are listed on each package page.
Will my seats be together?
Yes. All seats purchased within the same booking are guaranteed to be together (unless stated otherwise).
Will I know my seating location in advance?
Yes. The seating area or viewing location is outlined in the package description. Exact seat numbers will be confirmed closer to the event.
Is wheelchair or accessible seating available?
Accessibility varies by venue. Please contact us in advance so we can check availability and assist with your requirements, please ensure this is prior to making your purchase on Seatsy.com.
How and when will I receive my tickets?
Tickets are typically delivered electronically, usually a few days before the event (typically 2-3 days prior). You will receive an email to alert you that the tickets are now available, to either download from your Seatsy account or attached to the email.
Can I make changes to my booking after purchase?
Changes are subject to availability and may incur additional charges. Please contact our team as soon as possible if you need to make an amendment.
What happens if I can’t attend the event?
Hospitality packages are non-refundable. In some cases, we may be able to assist with reselling your package through official channels, but this cannot be guaranteed.
Are there any additional or hidden fees?
No. All prices shown at the checkout are final and inclusive (including booking fee). There are no hidden charges.
Can I buy a hospitality package as a gift?
Yes. Seatsy can provide gift vouchers or personalised booking confirmations on request.
Can dietary requirements be accommodated?
Yes. Please inform us of any dietary requirements at least 7–14 days before the event so the venue can accommodate them.
Can Seatsy arrange travel or accommodation?
Yes. We can assist with hotels, transport, and bespoke event experiences. Contact us for a tailored quote.
How can I contact Seatsy?
You can reach our team via email or the contact form on our website. We’re happy to assist with any questions before or after your booking.
Can I chat to somebody on WhatsApp?
Yes, our chat service is available via WhatsApp - +44 7584518220. We aim to respond to all enquiries within 24 hours.